One of the nice things that I like about my job is the fact that I was able to start with the company at a young age. The other thing that I enjoy is being in on the ground floor when auto insurance rates change. People use many methods of trying to get auto insurance rates, they either call into the office or email or wait for a response or some like to chat on the internet with an agent. This is where I come in. I get to answer the emails and conduct the live chats which are fun to do.
Some of the questions that people ask are interesting about coverage. Are animals covered if they are in the vehicle when hit by another vehicle? Do your rates increase after your first, second, or third car accident? How old do you have to be to apply for auto insurance on your own? Do you give free auto insurance rate quotes or is there a charge.
These questions show me that there are many new drivers that need this information and I suggested that we could put some of the answers under the frequently asked questions (FAQ) section of the webpage for our insurance company. So now if a question is asked more than five times it will go under that category. This is a quality improvement process. This makes me feel good and helps the customer.
A customer should never feel embarrassed about asking a question about auto insurance. They should know and understand what type of benefits and coverage they will be getting if they purchase a policy for their vehicle. In the same fashion they should know if they have a deductible and what is expected from them if they have an accident.
The first thing that should be discussed with the customer after they select their policy and deci9de to purchase is when the premiums are due in case they do not get their first bill in time or it gets sent to the wrong address. We should not assume everyone knows these things. Beside it provides complete customer service for your auto insurance company.